Frequently Asked Questions

Shipping is free. You can read the full terms in our shipping policy.

When your order ships we send a confirmation email containing a tracking link. If you cannot find that email, check your spam folder, then email us at olivercompany23@gmail.com with your order number and we will resend it.

Email us at olivercompany23@gmail.com as soon as you can, quoting your order number. We will tell you whether the order can still be changed.

To be eligible for a return, the item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Full terms are set out in our refund policy. If you are not sure whether your order qualifies, email olivercompany23@gmail.com and we will tell you.

Contact us at olivercompany23@gmail.com. If your return is accepted we will send you a return shipping label along with instructions on how and where to send your package.

Items sent back to us without first requesting a return cannot be accepted.

Perishable goods, custom or personalised products, and personal care goods cannot be returned. Neither can hazardous materials, flammable liquids or gases. We are also unable to accept returns on sale items or gift cards.

If you are unsure about a specific item, please get in touch before ordering.

Please inspect your order when it arrives and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Yes. If your order is being shipped into the European Union you have the right to cancel or return it within 14 days, for any reason and without justification. The conditions are set out in our refund policy.

Email olivercompany23@gmail.com or use our contact page. Please include your order number if your question is about an order.