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Have a question, suggestion or need help? We'd love to hear from you.

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Happy pets, happier people A golden retriever beside a tabby and white cat

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Frequently Asked Questions

  • Where is my order?

    Use the tracking link in your shipping confirmation email. If you cannot find it, email us and we will look it up.

  • What is your return policy?

    See our refund policy for the current terms and how to start a return.

  • How long does shipping take?

    Delivery times vary by destination. Our shipping policy has the current estimates.

  • Do you ship internationally?

    Check our shipping policy for the countries we currently deliver to.

  • How can I track my order?

    Every order gets a tracking link by email once it ships.